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FREQUENTLY ASKED QUESTIONS
What is Air Roasting and why is it better?
Air roasting involves roasting coffee on a bed of hot air instead of a traditional hot steel drum. This method not only tastes amazing but is also faster and easier to replicate. Our customers love it for its cleaner and smoother flavor. We roast fresh every week at the Madrid General Store 302 Perk House!
What does Small Batch Roasted mean?
Small Batch roasting is an art. At Regier Coffee Roasters, we focus on quality over quantity. This method highlights each bean’s unique attributes. Every roast has a custom profile to bring out its best flavor. We love small batch roasting because it gives us better control over the final taste and ensures consistency. We roast to order in Nebraska.
How frequently do you roast your coffee?
We roast coffee for online orders and subscriptions on our scheduled roast days (Tuesdays & Fridays) and ship them the same or next business day (excluding weekends and holidays). Fresh roasting happens every week at the Madrid General Store 302 Perk House!
Can I Send Coffee As a Gift?
Yes! When you check out, make sure to add the recipient's address on the shipping address. If you have a special note or request, please add it in the checkout as well.
How does the coffee subscription service work?
Get freshly roasted Regier Coffee delivered to your doorstep every month. Pick your favorite blend and save 5% with a subscription. You can even gift a subscription to a friend. Choose between free local pickup or standard shipping. Subscribe now and never run out of your favorite coffee!
How Do I Manage My Subscriptions?
Click the account icon on the top right hand of the screen. Log in and then click the account icon again. This will reveal a dropdown menu where you can manage your account and subscription settings.
Can You Grind My Coffee?
YES! We grind your coffee to order. You can select your grind preference before you place in your cart.
What’s up with the flavor notes? Do you really add strawberry, chocolate, or caramel to your coffee?"
No we do not add any flavoring to our coffee. The coffee notes (flavors) are describing what is inherent to the bean and region. Each bean has unique characteristics and flavor notes due to the region, soil, climate, and processing methods.
Where Do You Get Your Beans?
We get our beans from a coffee importer who sources and works with farmers in country. Our importer is very dedicated to fair prices, sustainability, and quality.
What is the best way to store coffee?
Keep your coffee in its original bag or an airtight container, away from moisture, light, and heat. Avoid storing it in the fridge or freezer. Our Airscape containers are perfect for coffee storage.
What Is Your Return Policy?
Your coffee is freshly roasted, just for you, so we are unable to offer returns or refunds for your coffee order. If you are unsure of what type of coffee will satisfy your palate, consider ordering one of our 4 oz Tasters or creating a custom sample pack to help make the decision a bit easier. However, if something is just not right, please contact and us and let us know. We will try to do do everything we can to make it right.
If I Live Locally, Can I Do a Local Pickup?"
Yes, just pay online, and pick it up at one of our designated pick up spots and days. We also usually have a variety of coffee in stock at the Madrid General Store in Madrid, NE, Hatch's Superfoods Grocery Store in Grant, NE, The Ogallala Flower Shop in Ogallala, NE, and Meadowlark Lane Coffee and Floral Shop in Wauneta, NE . Both the Madrid General Store and Hatch's locations have grinders if you need it ground to a specific grind, so please just ask someone for help if you need it.
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